1. Introduction
This policy explains how IntraNerve Neuroscience Holdings, LLC (“INN,” “we,” “our”) collects, uses, discloses, protects, and manages personal information obtained via https://www.intranerve.com and other direct contact methods.
2. Information We Collect
- Identifiers: name, email, phone, professional credentials, organization.
- Commercial Information: products or services requested.
- Internet Activity: IP address (partially masked), browser type, device info.
- Sensitive Information: professional credentials, demographic information including Country, State, City, Language.
All personal data collected is voluntarily provided by users via email, contact forms, employment applications, or direct communication.
3. Purposes of Use
- Respond to inquiries and service requests.
- Manage business relationships and process employment applications.
- Improve website functionality and security monitoring.
- Communicate updates or marketing information (with opt-out options).
4. Sharing and Disclosure
- No sale or rental of personal information.
- Sharing limited to third-party service providers necessary to fulfill requests (e.g., shipping, applicant tracking).
- Disclosure required by law, court order, or law enforcement request.
- Disclosure in events of merger, acquisition, or sale to prospective purchasers/advisers.
5. Cookies and Tracking
- Cookies are used; details and opt-out options provided in a separate Cookie Policy.
- Data processing agreement with Google restricts data use to site services only.
- IP addresses are anonymized to block full IP inclusion.
- Do Not Track signals are not honored. Global Privacy Control signals are currently unsupported.
6. Data Retention
Data is retained only as long as necessary for the purposes described or as legally required.
7. Security Measures
- Access controls limiting data to authorized personnel.
- Technical safeguards: DKIM, SPF, DMARC, HTTP Strict Transport Security, TLS/SSL encryption, website hardening, vulnerability detection.
- Hardware and processes aligned with ISO 27001/27002 standards.
8. Your Privacy Rights
Residents of applicable U.S. states (CA, VA, CO, CT, UT, TX, OR, MT, DE, FL, IN, IA, TN) have rights under their state laws including:
- Right to Know categories and sources of personal information collected, purposes, and third-party sharing.
- Right to Access personal information.
- Right to Delete personal information, subject to exceptions.
- Right to Correct inaccurate information.
- Right to Opt-Out of sale or sharing of personal information (none currently sold or shared).
- Right to Non-Discrimination for exercising these rights.
Requests must be submitted with verifiable identity proof. Authorized agents may act on your behalf with proper verification.
Appeals to denials may be submitted; complaints can be directed to state attorneys general or data protection authorities.
9. Access, Correction, Deletion, and Objection
Submit verifiable consumer requests to:
Email: info@intranerve.com
Phone: (866) 226-8576
Specify your identity clearly to prevent unauthorized data changes. Requests for access, correction, deletion, restriction, or objection will be honored within applicable legal timeframes.
10. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Please do not send any PHI or PII for patients via txt message as this is not a secure communications method.
Types of SMS Communications:
If you have consented to receive text messages from Intranerve Neuroscience LLC, you may receive messages related to the following:
Responses to inquiries
Follow-up messages
Scheduling Confirmations
Example: Thank you for reaching out to schedule a technician at “Facility” Please call us at 866-226-8576 if this is an after hours request. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [20] SMS messages per week related to your [inquiry,scheduling etc.].
Example:
“Message frequency may vary. You may receive up to 6 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Intranerve Neuroscience LLC. in the following ways:
Verbally, during a conversation
By sending a text message to a txt enabled phone number
Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing info@intranerve.com
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy at https://www.intranerve.com/privacy-policy/
Message frequency may vary.
11. Children’s Privacy
Our services are not directed at children under the age of consent. We do not knowingly collect personal information from children under this age.
12. Third-Party Websites
Links on our site lead to third-party websites not governed by this policy. Review their privacy policies separately.
13. Amendments to this Policy
We reserve the right to update this policy. Changes will be posted here with updated dates. Users are encouraged to review periodically.
14. Contact Information
IntraNerve Neuroscience Holdings, LLC
24 S Weber St., Suite 200
Colorado Springs, CO 80903
Phone: (866) 226-8576
Email: info@intranerve.com
Website: https://www.intranerve.com
