Privacy Policy

1. Introduction

This policy explains how IntraNerve Neuroscience Holdings, LLC (“INN,” “we,” “our”) collects, uses, discloses, protects, and manages personal information obtained via https://www.intranerve.com and other direct contact methods.

2. Information We Collect

• Identifiers: Name, email, phone, professional credentials, and organization.
• Commercial Information: Products or services requested.
• Internet Activity: IP address (partially masked), browser type, and device information.
• Sensitive Information: Professional credentials and demographic information, including country, state, city, and language.

All personal data collected is voluntarily provided by users via email, contact forms, employment applications, or direct communication.

3. Purposes of Use

• Respond to inquiries and service requests.
• Manage business relationships and process employment applications.
• Improve website functionality and security monitoring.
• Communicate updates or marketing information, with opt-out options.

4. Sharing and Disclosure

• We do not sell or rent personal information.
• Sharing is limited to third-party service providers necessary to fulfill requests, such as shipping and applicant-tracking providers.
• Information may be disclosed when required by law, court order, or a law enforcement request.
• Information may be disclosed in connection with a merger, acquisition, or sale to prospective purchasers or advisers.

5. Cookies and Tracking

• Cookies are used. Details and opt-out options are provided in a separate Cookie Policy.
• A data processing agreement with Google restricts data use to website services only.
• IP addresses are anonymized to prevent full IP address collection.
• Do Not Track signals are not honored. Global Privacy Control signals are currently unsupported.

6. Data Retention

Data is retained only as long as necessary for the purposes described in this policy or as legally required.

7. Security Measures

• Access controls limit data access to authorized personnel.
• Technical safeguards include DKIM, SPF, DMARC, HTTP Strict Transport Security, TLS/SSL encryption, website hardening, and vulnerability detection.
• Hardware and processes are aligned with ISO 27001 and ISO 27002 standards.

8. Your Privacy Rights

Residents of applicable U.S. states, including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Florida, Indiana, Iowa, and Tennessee, may have rights under their state laws, including:

• The right to know the categories and sources of personal information collected, the purposes for collection, and the categories of third parties with whom information is shared.
• The right to access personal information.
• The right to delete personal information, subject to applicable exceptions.
• The right to correct inaccurate information.
• The right to opt out of the sale or sharing of personal information. We do not currently sell or share personal information.
• The right to non-discrimination for exercising applicable privacy rights.

Requests must be submitted with verifiable proof of identity. Authorized agents may act on your behalf with proper verification.

Appeals of denied requests may be submitted. Complaints may also be directed to the appropriate state attorney general or data protection authority.

9. Access, Correction, Deletion, and Objection

Submit verifiable consumer requests using the following contact details:

Email: info@intranerve.com

Phone: (866) 226-8576

Clearly identify yourself to help prevent unauthorized data changes. Requests for access, correction, deletion, restriction, or objection will be addressed within applicable legal timeframes.

10. SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Please do not send protected health information (PHI) or personally identifiable information (PII) relating to patients by text message, as SMS is not a secure communication method.

Types of SMS Communications

If you have consented to receive text messages from IntraNerve Neuroscience LLC, you may receive messages related to:

• Responses to inquiries.
• Follow-up messages.
• Scheduling confirmations.

Example: Thank you for reaching out to schedule a technician at “Facility.” Please call us at 866-226-8576 if this is an after-hours request. Reply STOP to opt out of SMS messaging at any time.

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to inquiries, scheduling, or similar matters.

Example: Message frequency may vary. You may receive up to six SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary for domestic and international messages.

Opt-In Method

You may opt in to receive SMS messages from IntraNerve Neuroscience LLC in the following ways:

• Verbally during a conversation.
• By sending a text message to an SMS-enabled phone number.

Opt-Out Method

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list.

Help

If you experience any issues, reply with the keyword HELP. You may also request assistance by emailing info@intranerve.com.

Standard Messaging Disclosures

• Message and data rates may apply.
• You may opt out at any time by texting STOP.
• For assistance, text HELP or review our Privacy Policy.
• Message frequency may vary.

11. Children’s Privacy

Our services are not directed to children under the applicable age of consent. We do not knowingly collect personal information from children under that age.

12. Third-Party Websites

Links on our website may lead to third-party websites that are not governed by this policy. Please review the privacy policies of those websites separately.

13. Amendments to This Policy

We reserve the right to update this policy. Changes will be posted on this page with an updated effective date. Users are encouraged to review this policy periodically.

14. Contact Information